Support

Stuck in the Pound? Lost a raccoon? Found a bug? Write to us.

Reporting a bug

Tell us what happened and what you expected, and include:

• The game's version (it's in Google Play, under the app's "About this app").
• Your phone's model and Android version.
• A screenshot, if you can.

Questions

Where is my save?

On your phone, in the app's own storage. Nothing is sent to us. If you uninstall the game or clear its storage, the save is gone, and we can't bring it back. Android's own backup (if you've turned it on) may keep a copy when you move to a new phone.

Can I play on two phones?

Not yet: each phone has its own save. Cloud saves are on the way.

Why did my raccoon stop while I was away?

Progress keeps going for a limited time after you close the app, and a job stops when it runs out of supplies or you get jailed. The "While you were away" page tells you what happened and when.

The notifications are too much / I don't get any

The game only sends one kind: a reminder that your idle time has run out. Turn it on or off in Android's settings for Trash Mob, under Notifications.

Your data

Read the privacy policy, or see how to delete your data.